There is no lack of Cloud CRM solutions. We have thus far featured some of the best cloud CRM solutions. Here we take a look at some of the few not-so-well-known cloud CRM packages.
Relenta
Though not up there with the best cloud CRM, this one certainly has commendable features such as quality and ease of the customer relationship management module. You can easily customize fields to your preferences. You can import contacts into this module or enter data manually with information on the phone, website, fax, messenger ID, address and other information categorized into five areas. Support is also good and available free through email. Relenta also offers updates and a host of FAQs and support. It is best for customer relationship management.
Prophet CRM
Prophet’s strength is that it works with Outlook easily and is one of the best cloud CRM for small businesses. The interface resembles Outlook and its drawback is that it is not intuitive enough and lacks tools found in other CRMs. Prophet allows email and calendar integration, letting you check appointments from a single screen. You can create a to-do list and manage schedules to be more efficient.
When you opt for the hosted package, you additionally get access through mobile phones. You can also organize the company websites, social networking pages and other information in respect of each customer. Then you can create reports, email campaigns and set real-time alerts when you receive messages. It takes some getting used to and you also have access to the best support when you opt for Prophet.
AIM CRM
AIMcrm happens to be one of the best cloud CRM with an excellent customer relationship management module in respect of marketing and sales with plenty of options. You can also set filters when you search and organize data. However, the drawback is that it does not display contact details and history, which you have to access in another window. It, however, does efficiently track campaigns and route phone calls to specific personnel. It can merge with email clients, permits calendar integration and lets you schedule meetings or phone calls, displaying information on your calendar.
You can add a variety of information regarding each contact. AIMcrm stands out in the marketing and sales module, handling inbound calls, allowing software dialling and routing calls. It also analyzes campaigns and gives statistics. Though the design is different, you can learn rapidly and extract the best out of its features. It is one of the better products though it is available only as a hosted solution.
WebAsyst
If you have an online store, then WebAsyst should be the best cloud CRM though it does lack features found in other CRM solutions. The emphasis is on file sharing and customer relationship management with a unique photo attachment feature to the contact’s name. You can save web pages and retrieve them. You also can store data in one location, making it easy to share and retrieve at any time, from anywhere. It also allows restricted access and lets you set permissions. It is easy to use with an intuitive GUI and labelled toolbar.
At the end of the day, your choice of the best cloud CRM ultimately depends on your usage pattern and objective.
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